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8 Top IT Support Mistakes To Look Out For When Hiring Your IT Support Company

Did you hire an IT support company yet? You may be missing out on important benefits while risking your company’s security.

These days, outsourcing your IT matters can improve the company’s output, put it ahead of the competition, and cut costs tremendously.  In the IT and business sectors, cost factors into 87% of outsourcing decisions.

Since the demand or managed IT support is growing every year, so does the number of companies offering such services.

Hiring the wrong company can turn into a disaster for any business. Trusting your security issues and sensitive data to a company that doesn’t take due care of it could lead to unfortunate consequences.

Let’s take a look at the mistakes you should try to avoid when hiring your IT support company.

1. Failing To Discuss Expectations

We all know how assumptions can wreak havoc in both personal and business matters. One of the biggest mistakes business owners make is assume an IT support company offers all the services it needs.

Not all managed IT support services are created equal. Some are ready to offer an all-encompassing range of services whiles others only have a limited number of options.

It’s vital to the success of your partnership to discuss the services and expectations extensively. Ideally, you can get a full list of services a company offers and check it against your needs.

Perhaps one company can’t do 24/7 monitoring while another needs several hours to reach your office. Discuss everything in detail in order not to be faced with a disaster.

2. Expecting High Flexibility

While managed IT support service is a cost-cutting way to have access to an excellent IT team, it’s different from having an actual team sitting in your office. These people aren’t your employees. They don’t have to be as flexible as the staff you are paying salary to.

In the majority of cases, IT support companies have a number of rules they follow. They offer you services listed in the contract and hardly anything else. It’s important to understand that the ground rules established by the company will be followed. You are unlikely to get more than you’ve paid for.

If you don’t want to face problems in the future, ask about flexibility options up front.

3. Going For Low Cost

Yes, managed IT support is a way to cut costs. However, cutting them too much may be a mistake. Companies offering suspiciously low price tags shouldn’t be considered.

In the best case, it’s a startup, which is ready to work for a minimal cost in order to gain experience. In the worst case, the company outsources its tasks to specialists with a questionable reputation.

Take your time to research companies, read reviews, visit their websites and offices. Make a list of companies that satisfy your needs. Once you have the list, you can narrow it down by evaluating the cost factor.

4. Not Considering “All-Inclusive”

Managed IT Support Companies offer a variety of pricing models for your convenience. Depending on your needs and budget, you can choose the most suitable model. However, you have to understand how many services each model includes.

More often than not, companies find themselves wishing they’ve gone for the all-inclusive pricing model. This option is highly flexible. It allows you to take full advantage of the services offered by the company.

According to experts from a managed IT support company from Ottawa, Firewall Technical, the majority of their clients eventually switch to the “all-you-can-eat” plans.

“Per device” models may be useful for small companies that have a low budget. It’s better to take advantage of a less flexible option than to say “no” to the managed IT support services altogether.

5. Ignoring Misunderstandings

Many IT professionals make a mistake of speaking technical jargon. When you are hiring a managed IT support company, you may hear hundreds of words you don’t understand. Such interaction is pointless. If you ignore your inability to understand half of what these people are saying, you’ll have a tough time working with them.

A professional IT team should be able to talk about its products and services in non-technical language. If you feel as if you are losing track of the conversation, ask for clarification. If that doesn’t help, consider hiring another company.

6. Not Verifying The Offline Reputation

A company can have numerous positive online reviews and still not be the best fit for you. The only way to check the reputation is to talk to the previous or existing clients. A managed IT support company should readily share the contacts of its clients for reviews.

Speaking with people, who are already using the services of such a company, can give you priceless information. More often than not, clients leave positive reviews online just because they “feel bad” about telling the truth. Meanwhile, they are likely to be straightforward when speaking person-to-person.

7. Choosing a Remote Company

While the majority of IT matters can be dealt with remotely, a company located far away from your office is not the best choice.

Ideally, a specialist should be able to come to your rescue within an hour. If it takes the expert up to a day to travel to your office, you may face costly downtime.

Besides, the ability to work with IT professionals side by side may be vital for such project as disaster recovery planning or software development.

8. Not Checking the Website

The website is the face of a managed IT support company. If the company doesn’t have an easy-to-use website with an extensive description of its services and an option of contacting it quickly, it should raise a red flag.

All respectable companies pay special attention to their website design. If you don’t see an appealing website, these specialists are unlikely to give you high-quality services.

Final Thoughts

Take the time to choose the best possible managed IT company for your needs. The time you spend on research will pay off once you start working together. Make sure to avoid the above mistakes in order to make the right choice faster.

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